Refund policy

Our return policy allows 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in original condition, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at hello@sandynomad.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Exchanges

Wrong size? No Problem! Please follow our return policy instructions above. Once we have received your item, we will send the correct size to you immediately. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sandynomad.com.au.